22. Service charter---(1) As soon as practicable after the
 commencement of this Act but in any event not later than the 1st day of
 January 1994, the Authority shall prepare and make available to the
 public a service charter, including (but not limited to)---
   (a) A statement by the Authority of the standards of service which the
         public can expect to apply to the carrying out of the functions
         of the Authority and the Director under this Act, and any
         regulations or rules made under this Act; and
   (b) Details of the procedures to be followed under the service charter
         by a person who alleges that the standards were not met; and
   (c) Details of the remedies that are available under the service
         charter to the person affected, where it is established by that
         person, to the satisfaction of the Authority, that the standards
         were not met; and
   (d) Provision for the appointment by the Authority of an appropriate
         independent person to assist in the resolution of disputes
         arising in respect of alleged failures to meet the standards of
         service specified in the service charter.

   (2) The service charter may make provision for a person to be
 appointed as a deputy to the person appointed under the provision
 referred to in subsection (1) (d) of this section, and for the
 functions, duties, and powers of the deputy.

   (3) The Authority, the Director, any employee or agent of the
 Authority, and any agent of the Director shall have a public duty to
 observe the provisions of the service charter.

   (4) If the Authority fails to comply with subsection (1) of this
 section, the Minister shall prepare the service charter and shall make
 it available to the public.

   (5) The Authority (in any case) and the Minister (where the Minister
 has prepared it) may from time to time, in writing, amend the service
 charter, and shall make such amendments available to the public.

   (6) The Authority shall not amend the service charter under subsection
 (5) of this section if the service charter is prepared by the Minister
 under subsection (4) of this section.

   (7) Nothing in the service charter shall limit or restrict any right
 to make any complaint or to bring any proceedings under any Act or rule
 of law.